December 9, 2021

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ÚRSO instructs Energy Slovakia customers on how to make payments

ÚRSO instructs Energy Slovakia customers on how to make payments

Bratislava, October 15 (TASR) – The Network Industries Regulatory Office (ÚRSO) is providing guidance to Slovakia Energy customers on who and how to make payments. Thus it answers a number of questions from customers, which resulted from the situation that Slovak Energy lost its ability to do business in the Slovak Republic in accordance with the Energy Law last week. RSO spokesperson Radoslav informed Ejaz.

Regarding electricity supply payments for October 2021, the office stated that if customers do not pay them by October 8, in the case of gas supply by October 9, they do not currently have to pay them additionally to Energy Slovakia.

Whether the payments are made or not, according to ÚRSO, the company will deal with it in the final statement in the form of arrears or overpayments on the day customers enter the last resort system. Slovakia Energy must do this within four weeks from the date of receipt of the documentation from the relevant distribution system or network operator. According to Slovakia Energy, in the event that the company is not able to carry forward the advance payments paid in the invoice, the payments will be refunded.

Payments related to the supply of electricity from October 9, 2021 or the supply of gas from October 10, 2021 will be notified by the relevant Supplier of Last Resort (DPI). “The distribution system or network operator shall notify the supplier of last resort of the date of commencement of last resort delivery, and shall also provide a list of the respective points of purchase at which last resort delivery will commence,” Egas explained.

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He noted that due to the situation and ongoing negotiations between ÚRSO and DPI suppliers on the unification of terms for the application of the DPI price, the supplier of last resort may send to customers a schedule of payments with a slight time interval from the start date of the DPI. But he emphasized that even if the payment details arrived later, the electricity or gas would not be cut off.

At the same time, he added that on the day the supply of electricity or gas begins in the mode of last resort, the operator of the system or network will determine the consumption at the point of purchase on the basis of discount or estimate (chart type of consumption). “However, to be on the safe side, we recommend that you take a picture of the actual condition of your electric or gas meter and send it to your provider of last resort, or to the relevant network or system operator,” A spokesperson advises ÚRSO.

The office also resumed that in the event of a power or gas outage, it is necessary to contact ÚRSO at [email protected] He emphasized that the contract number, type of commodity to be delivered, collection point number, collection point address and EIC or POD code must be provided in order to identify the collection point.