March 7, 2021

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LAccording to the Competition and Markets Commission (CMA), will face legal action if it does not reimburse customers more than $ 1 million after the cancellation of customer packages.

When the holidays were canceled due to the epidemic, the travel agency formally agreed to pay $ 7 million to more than 9,000 customers, the CMA announced in December. All of the victims were due to get their money back by January 31, 2021, however, still owes more than $ 1 million to 2,600 customers.

The Company has failed to meet its current commitment to refund all customers for a refund within 14 days of the cancellation of their package holiday on or after December 3, 2020. It told some package holiday customers to go directly to their airline for the cost of their flight, which violates its obligations and is contrary to its obligations under package travel regulations.

CMA told that court action would be taken if the arrears were not repaid within seven days.

Andrea Gocelli, CEO of CMA, Said:

Despite the obligations the company has signed with us, it is completely unacceptable that thousands of customers are waiting for a full refund for the package holiday. We take breach of duty very seriously. If does not comply with the law and pays the outstanding amount quickly to the public, we will take the company to court.

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